Thank you for visiting Hot Pepper Displays, an alternative trade show Web site that offers low-cost, high-quality trade show displays, exhibits, booths, products and more. Below are answers to some of the most frequently asked questions that we are asked. If you do not find the answer you are looking for please contact a Hot Pepper Displays customer service representative at 866-994-1608.

Product Questions

How much does my display weigh?
Do you carry more products than what is shown on your Web site?
What is the estimated set up time for a pop up display?
What fabric do you use for your displays?
How can products be shipped or transported?

Pricing & Ordering

What payment methods do you accept?
Do I have to order online or can I call to order a display?
Will I be charged sales tax?
What is the cost for shipping?
How long will it take to get my order?
Can I pick-up my order?

Warranty & Return

What warranty does my purchase have?
Can and how do I return my purchase?
Can I return any product I purchased?

Special Pricing

Do you offer bulk purchase discounts?
Do you offer discounts to resellers?
Do you offer Non-profit organizations a discount?

Product Questions

How much does my display weigh?

The weight for most of Hot Pepper Displays’ products can be found under the description for that product. If you want to know additional weights or cannot find the information you need and need additional assistance please call one of our customer representatives at 866-994-1608.


Do you carry more products than what is shown on the Web site?

Hot Pepper Displays provides many additional products that are not displayed on the Web site. Products such as graphics, graphic design, table throws, accessories, green trade show displays and rentals are also available. To inquire about products not on the Web site please contact Hot Pepper Displays at 866-994-1608.

What is the estimated set up time for a pop up display?

Assembling a pop up display can take anywhere from 10 to 20 minutes, depending on other accessories. The first few times will take longer to assemble, but the learning curve is quick. The frame assembles in about 15 seconds and locks into place, with the addition of graphic or fabric panels taking more time. All of the pop up displays come with detailed set-up instructions.

What fabric do you use for your displays?

Currently the fabric that is used for all fabric panels on pop up displays is Front Runner Fabric. We believe Front Runner to be one of the best fabrics thanks to its quality and durability. Our history and experience in the trade show industry, along with the demand from our clients, made the decision to use Front Runner quite easy. Currently we have three fabric choices (black, blue and silver).

How can products be shipped or transported?

All of the items that Hot Pepper Displays carries come with a transportation case, whether it is a traveling bag or a heavy duty wheeled transport case. These cases not only ensure the safety of your product, but also allow you to conveniently transport it. You can ship your purchase straight to the show, hotel or even check them as baggage for airlines. Please be aware that some products or airlines may incur additional charges for checking these items onto airlines.

Pricing & Ordering

What payment methods do you accept?

We accept all of the following methods of payment: Visa, MasterCard, American Express, PayPal or company check.  All of these methods of payment except the company check can be processed online through the shopping cart. Orders placed with a company check will not be finalized until the check is received.

Do I have to order online or can I call to order a display?

We suggest placing your entire through our state-of-the-art shopping cart, to ensure that your display is produced exactly to your specifications. However, if you would like to call in your order, our customer service representatives are more than happy to assist with the order. Just call Hot Pepper Displays at 866-994-1608.

Will I be charged sales tax?

Sales tax will only be applied to those sales with billing information or shipping information within the state of Colorado and the city and county of Denver. Sales inside the city and country of Denver will be charge a sales tax rate of 7.72%, while those sales in the State of Colorado will be charged 2.9%. Orders with billing or shipping information outside of Colorado will not be charged a sales tax.

What is the cost for shipping?

Our sophisticated shopping cart will help estimate total shipping, using your desired zip code. This feature allows you to have prior knowledge of your estimated shipping cost without having to finalize any steps in the check out process.

How long will it take to get my order?

Upon check out, you will be able to select from several different shipping options. Depending on your location, as well as the weight of your order can also effect the time it takes to get your order. In addition, you will have the ability to choose from several different rush options. These options can be found under each category and the typical turnaround time for displays is 7-10 business days. If your order is time sensitive and you need to make sure that it goes out immediately, please call Hot Pepper Displays at 866-994-1608 as soon as possible with this information.  We will do everything in our power to make sure that your order is expedited.

Can I pick-up my order?

Orders can be picked up at our downtown office in Denver. Please arrange all prior orders for pick up with a customer service representative at 866-994-1608 prior to placing your order. Charges for shipping to our offices will be charged and sales tax will be added. Displays can also be dropped off at any location in the Denver Metro area at no additional cost.

Warranty & Return

What warranty does my purchase have?

Hot Pepper Displays provides a limited lifetime warranty on many, but not all of its products. Warranties are issued to pop up display frames, against manufacturing defects in the material or workmanship during normal use. Repairs that are needed, during the limited lifetime warranty, will be done at no cost with the exception of shipping and handling charges. Hot Pepper Displays’ warranties are not extended to products that have been neglected, misused, accidently damaged, incorrect wiring used in violation outside of the operating instruction furnished by us or any repairs made by anyone other than Hot Pepper Displays. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Certain states restrict limitations on how the length of implied warranties, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. Hot Pepper Display warranties give you specific rights and you may have additional rights, which vary from state-to-state. For more information regarding product warranties contact Hot Pepper Displays at 866-994-1608.

Can and how do I return my purchase?

Most orders from Hot Pepper Displays can be returned within three days of receipt for a full refund with the exceptions of certain products that are listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must first contact us for a return merchandise authorization (RMA) number. To be issued an RMA number contact Hot Pepper Displays at 866-994-1608 or email info@hotpepperdisplays.com.

Returned or exchanged merchandise must be sent in its original packaging, including manuals, accessories, cables, etc. and must include the RMA number, which should also be clearly marked on the outside of the package. Return must be made within three days of the receipt date, and all items must be returned to our offices within ten days of the return request. Any free items must also be returned with the purchased items in order to receive a full refund. Original shipping and handling charges cannot be refunded. All items must be returned or exchanged in its original condition received. Damage to any or all parts of the products may alter the amount of refund. We may levee a restocking fee of 15 percent at our discretion on the cost of items returned. Gift certificates, vouchers or other discounts earned through the purchase of the products returned will be voided and the voucher amount will be charged to the any order that it may have been applied to.

Hot Pepper Displays is not responsible for the shipping costs or damages on returned items. Units should be returned in its original packaging, to properly ensure its safety. Please be advised that packages sent by normal United States Postal Services cannot be tracked. We suggest you use a delivery service (FedEx or UPS) that can be tracked and insured. Hot Pepper Displays is not responsible for lost items and cannot provide credit for a return without confirming all items upon receipt.

Can I return any product I purchased?


Customized products or products damaged through negligence or misuse do not apply to the aforementioned return policy. Customized items include, but are not limited to, printed graphics, customized color panels, special order items or those damaged at fault cannot be returned. If you have any questions o would like further information regarding whether a product can be returned or not please call Hot Pepper Displays at 866-994-1608.

Special Pricing

Do you offer bulk purchase discounts?

Bulk discounts are available for many of the products that Hot Pepper Displays carry. Many of these discounts can be found on the individual product pages. Our economies of sales on items are the same as your and we enjoy sharing those savings with you. Each bulk order will be handled on a case-by-case basis. If you have any questions or need assistance with a bulk order please contact Hot Pepper Display at 866-994-1608.

Do you offer discounts to resellers?

We offer a limited discount to resellers; however, the discount may vary depending on the quantity of your purchase(s). Reseller discounts are offered to the following but not limited to ad agencies, marketing groups, creative groups, graphic printers and exhibition companies. For more information regarding discounts for resellers please contact a customer service representative at 866-994-1608.

Do you offer non-profit organizations a discount?

Hot Pepper Displays recognizes the work that non-profit organizations do and offer them a discount. Organizations such as hospital, educational institutions, government insinuations, etc. are available to receive these discounts. For more information regarding non-profit discount contact a customer service representative at 866-994-1608.